Most frequently asked questions about CBD / Many people fail to understand the different uses of CBD

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Most frequently asked questions about CBD


  • What is CBD oil? 

  • How to use tincture/cream/caps? 

  • How often can I use your products? 
  • Hola CBD’s Tincture, CBD Gummies, Softgels, and Salve be used daily following the suggested instructions for each product. 

  • Where does your hemp come from? 

  • Can I use all products together or separately?

  • What is the difference between hemp oil and hemp seed oil? 

  • Does your product contain THC? 

  • Will this show up on a drug test? 

  • What is the shelf life of your products? 
  • Softgels:



    CBD Gummies: 

    1. Can my products be in the heat? 

    Shipping and returns 

  • When will I receive my order?
  • Once we receive your order, it will process and ship from our facility within 24 hours. Depending on the shipping method selected, you will receive your order within 2-3 business days. 

  • How do I return my order? 
  • If you are unhappy with your order, please contact our customer service team for details on the return process. 

  • Do you ship internationally?
  • Although it is legal to ship CBD products throughout the United States, shipping cannabidiol products internationally varies by the destination country’s regulation. 

  • What is the cost of shipping? 

  • Can I cancel my order? 
  • You can cancel the items you’ve ordered prior to your order entering the shipping process. 

  • What if something is wrong with my order? 
  • Although we take many steps to ensure that every order is thoroughly inspected and processed correctly prior to it shipping from our facility we do realize mistakes might occur. Please contact our customer service team in regard to your mispackaged order. 

  • What is my order gets lost in the mail? 
  • We ask that you allow time for your order to be delivered and will provide you a tracking number upon shipment. If your order has not arrived within 14 days of it’s initial departure scan, please contact our customer service department so that we might be able to send out another order quickly. 

  • Do you have next day shipping?   
  • Yes we do offer next day shipping throughout the United States but that would be an additional cost for expedited service. 


  • Which payment methods do you accept? 
  • What if my payment gets declined?  

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