Most Common Questions About CBD By Hola

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Most Common Questions About CBD


1. What is CBD oil?

CBD stands for cannabidiol and it's an active ingredient in cannabis, derived from the hemp plant. CBD is not psychoactive and its oil is made by extracting CBD from the cannabis plant, then diluting it with a carrier oil like coconut or hemp seed oil. 

2. Is CBD legal? 

Yes, purchasing CBD is federally legal as long as it doesn't contain more than 0.3 percent THC and it comes from registered industrial hemp plants.  

3. Where does your hemp come from? 

Our oil comes from the extraction of plants we grow in different farms located in Colorado, New York, North Carolina, Oregon and California. 

4. What's the difference between hemp and marijuana? 

The THC level is what determines if the plant is hemp or cannabis. The THC level on a hemp plant can't be higher than 0.3% otherwise it is considered marijuana. 

5. What's the difference between hemp oil and hemp seed oil? 

Hemp oil contains cannabinoids, hemp seed oil doesn't contain cannabinoids. 

6. Does your product contain THC? 

Only the ones that are marked as "full spectrum". Those products contain up to 0.3% THC. All other products we offer contain 0.0% THC. 

7. Will this show up on a drug test? 

If the product has a Full Spectrum label, yes, it can show up on drug tests depending on the diet and lifestyle of the person consuming the oil.

8. What's the best method of use between tincture, salves, and softgels? 

It depends on the preference of who's using them. All you need to do is take those cannabinoids into your body, the way you do so is totally up to you. 

9. How often can I use your product? 

It is recommended to use it daily as a dietary supplement. 

10. Can I use all the products together or separately? 

Yes, you can use them together, as much as needed. 

11. What is the shelf life of your products? 

12 months after opened. 

12. Can my products be in the heat? 

Cannabinoids are extremely sensitive to light. The recommendation is to keep them away from direct sunlight and heat. 

13. Will I get high? 

No, because CBD is not psychoactive. 

    Shipping and returns 

    1. When will I receive my order?

    Once we receive your order, it will process and ship from our facility within 24 hours. Depending on the shipping method selected, you will receive your order within 2-5 business days. 

    2. How do I return my order? 

    If you're unhappy with your order, please contact our customer service team for details on the return process.

    3. Do you ship internationally?

    Although it is legal to ship CBD products throughout the United States, shipping cannabidiol products internationally varies by the destination country’s regulation. 

    4. What is the cost of shipping? 

    Prices can change without previous notice and depend on USPS shipping. Certain remote locations might cause additional costs. 

    Standard Shipping for Orders Under $199.00:

      • $4.99
      • 3-5 Business Days 

    Priority Shipping for Orders Under $199.00: 

      • $8.50
      • 2-3 Business Days

    Standard Shipping for Orders Over $200.00: 

      • Free shipping
      • 3-5 Business Days

    Priority Shipping for Orders Over $200.00: 

      • $3.99
      • 2-3 Business Days 

    5. Can I cancel my order? 

    You can cancel the items you’ve ordered before your order enters the shipping process. 

    6. What if something is wrong with my order? 

    Although we take many steps to ensure that every order is thoroughly inspected and processed correctly prior to its shipping, we do realize mistakes might occur. Please contact our customer service team regarding your mispackaged order. 

    7. What if my order gets lost in the mail? 

    We ask that you allow time for your order to be delivered and will provide you with a tracking number upon shipment. If your order has not arrived within 14 days of its initial departure scan, please contact our customer service department so that we're able to send out another order quickly. 

    8. Do you have next day shipping? 

    Yes, we do offer next day shipping throughout the United States but that would be an additional cost for expedited service. 


      1. What are your payment methods? 

      We accept Visa, MasterCard, American Express and Apple Pay through Authorize, our secure, third-party payment service. Authorize is designed to safely process payments with an advanced fraud detection system and secure customer data storage. 

      2. Do you accept PayPal payments? 

      We do not. 

      3. How do payments work? 

      An initial charge will be made to your card of choice. As soon as it's authorised, we'll get to work on your order. 

      4. What if my payment gets declined? 

      If your payment was declined, no worries, no charges were made. Try again with a different card of contact our customer service for further assistance. 




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